Safer journeys with Carrb
Hop in a Carrb ride and relax—your safety is always our priority.
Sign Up
Safer journeys with Carrb
Hop in a Carrb ride and relax—your safety is always our priority.
Sign Up
Safer journeys with Carrb
Hop in a Carrb ride and relax—your safety is always our priority.
Sign Up
Peace of mind, every time you ride
Peace of mind, every time you ride
These innovative features ensure our riders always feel safe and comfortable while riding with Carrb.
These innovative features ensure our riders always feel safe and comfortable while riding with Carrb.
24/7 support
Our Support team is always online. Contact them through the Taxzee app or via phone.
Our Support team is always online. Contact them through the Taxzee app or via phone.
Rate your driver
Ratings allow us to review driver behavior and block those who violate our Terms of Service.
Ratings allow us to review driver behavior and block those who violate our Terms of Service.
SOS safety feature
With just one tap, our SOS feature connects you to emergency assistance instantly.
With just one tap, our SOS feature connects you to emergency assistance instantly.
Get started
Driving shift limits
A consecutive driving hours limit allows Taxzee drivers to get sufficient rest and always stay fresh and alert at the wheel.
Identity verification
Our drivers submit a real-time selfie as part of our identity verification process during registration, as well as on a regular basis.
Share trip details
Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.
Get started
Driving shift limits
A consecutive driving hours limit allows Taxzee drivers to get sufficient rest and always stay fresh and alert at the wheel.
Identity verification
Our drivers submit a real-time selfie as part of our identity verification process during registration, as well as on a regular basis.
Share trip details
Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.
Get started
Driving shift limits
A consecutive driving hours limit allows Taxzee drivers to get sufficient rest and always stay fresh and alert at the wheel.
Identity verification
Our drivers submit a real-time selfie as part of our identity verification process during registration, as well as on a regular basis.
Share trip details
Send the car's make, model, registration number, and live location to friends or family via a shareable link. All trips are also tracked and recorded.
Staying safe before, during and after your ride
Staying safe before, during and after your ride
1
Before
Check that the driver’s face, car make and registration plate match those shown in the app.
Check that the driver’s face, car make and registration plate match those shown in the app.
2
During
Our Share Ride Details and Emergency Assist features allow you to ride without worry.
Our Share Ride Details and Emergency Assist features allow you to ride without worry.
2
After
Rate your driver honestly. Those who repeatedly receive low ratings will be banned.
Rate your driver honestly. Those who repeatedly receive low ratings will be banned.
Rider Safety FAQ
Rider Safety FAQ
1. How do I book a ride?
Booking is simple: open the app, enter your pickup and destination, choose your ride type, and tap confirm. You’ll instantly see your driver’s details, car model, and estimated time of arrival.
2. How is my fare calculated?
Your fare is calculated based on distance, time, and local rates. You’ll always see an upfront estimate before confirming your ride, so there are no surprises.
3. What if I feel unsafe during a trip?
Your safety comes first. The app includes features like trip-sharing, emergency buttons, and 24/7 support. You can also check your driver’s profile and car details before starting the trip.
4. Can I cancel a ride? Will I be charged?
Yes, you can cancel at any time. A small cancellation fee may apply if your driver is already on the way or has arrived at the pickup point. The app will notify you before any charge is made.
5. What if I left something in the car?
Don’t worry — just open the app, go to “Past Trips,” and select “Lost Item” to contact your driver. If needed, our support team can also help reconnect you with your belongings.
1. How do I book a ride?
Booking is simple: open the app, enter your pickup and destination, choose your ride type, and tap confirm. You’ll instantly see your driver’s details, car model, and estimated time of arrival.
2. How is my fare calculated?
Your fare is calculated based on distance, time, and local rates. You’ll always see an upfront estimate before confirming your ride, so there are no surprises.
3. What if I feel unsafe during a trip?
Your safety comes first. The app includes features like trip-sharing, emergency buttons, and 24/7 support. You can also check your driver’s profile and car details before starting the trip.
4. Can I cancel a ride? Will I be charged?
Yes, you can cancel at any time. A small cancellation fee may apply if your driver is already on the way or has arrived at the pickup point. The app will notify you before any charge is made.
5. What if I left something in the car?
Don’t worry — just open the app, go to “Past Trips,” and select “Lost Item” to contact your driver. If needed, our support team can also help reconnect you with your belongings.
1. How do I book a ride?
Booking is simple: open the app, enter your pickup and destination, choose your ride type, and tap confirm. You’ll instantly see your driver’s details, car model, and estimated time of arrival.
2. How is my fare calculated?
Your fare is calculated based on distance, time, and local rates. You’ll always see an upfront estimate before confirming your ride, so there are no surprises.
3. What if I feel unsafe during a trip?
Your safety comes first. The app includes features like trip-sharing, emergency buttons, and 24/7 support. You can also check your driver’s profile and car details before starting the trip.
4. Can I cancel a ride? Will I be charged?
Yes, you can cancel at any time. A small cancellation fee may apply if your driver is already on the way or has arrived at the pickup point. The app will notify you before any charge is made.
5. What if I left something in the car?
Don’t worry — just open the app, go to “Past Trips,” and select “Lost Item” to contact your driver. If needed, our support team can also help reconnect you with your belongings.
Download our app
Download our app
Request in seconds, ride in minutes.
Request in seconds, ride in minutes.
Available for iOS and Android devices.
Get the app